White Dove Warranty

MATTRESS

• Coils or wires that are loose, broken or protruding through the fabric.
• Sagging, only if the mattress has been continuously supported by matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 hardwood cross-slats with center support.
• Fabric handles sewn to mattress.
• Body impressions of 1.5” or greater on both sides of mattress (or on one side for a single-sided mattress). If your warranty code ends in 1 then your mattress has a 1” body impression warranty.

FOUNDATION

• Splits in the wood frame.
• Bent, loose or defective wood beams and/or center support rail.
• Sagging, but only when continuously supported with an appropriate frame and center support, or a minimum of 5 hardwood cross-slats and center support.

BED FRAME

• The Bed Frame has a Limited Lifetime Warranty.
• We will replace or provide parts for any item without charge if it breaks as a result of defective material or workmanship. This coverage lasts for as long as the original purchaser owns the product.
• This warranty is limited to credit for, or replacement of, the defective item. In some cases, photo documentation may be needed to identify the product or to learn more of what happened. It does not cover any reimbursement of labor costs and does not apply to any product which has been altered or subjected to misuse, negligence, or accident.

WHAT WILL WHITE DOVE DO?

If your White Dove mattress or foundation fails due to manufacturing defect, White Dove will, at its option, either repair or replace the defective item.

Replacement or repair of one piece does not automatically result in the replacement or repair of another piece. White Dove reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the defective piece.

WHAT IS EXCLUDED UNDER THIS WARRANTY?

This warranty does not apply to items such as, but not limited to:

• Normal body impressions of less than 1.5” or greater on both sides of mattress (or on one side for a single-sided mattress) unless your mattress warranty code specifies a different body impression warranty (see chart above).
• Commercial use.
• Comfort or firmness preference.
• Product that is shipped outside of the continental U.S.
• Product that is stained, burned, in an unsanitary condition, or otherwise abused.
• Product not maintained in accordance with the Care Instructions in this warranty card.
• Full, Queen, or King-sized bedding that is used on a metal frame, bed base, or rail system (headboard/footboard) that does NOT have a rigid center support and at least 5 legs or 5 hardwood cross-slats.
• Fabric (cover).
• Bent box spring or mattress border edge wires.
• Corner guards.

THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. IN NO EVENT SHALL WHITE DOVE BE RESPONSIBLE TO PAY FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.

Some states do not allow limitations of implied warranties or the exclusion of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

HOW LONG IS THE WARRANTY COVERAGE PERIOD?

The warranty is for a period of time based upon the code on your law label (see chart above) starting with the original date of purchase. Repair or replacement of the mattress or foundation does not extend this warranty period or begin a new limited warranty period.

During the “free”’ period of your warranty, White Dove will repair or replace the defective piece at no charge (except for transportation costs to and from our factory in Cleveland, Ohio). After the “free” period has expired, all repairs or replacements will be done on a pro-rated basis, based upon the current retail prices of the model purchased, or comparable model.